Client Service / Account Manager
Company Name:
Beacon Industries
Beacon Industries is growing and is now hiring!!!
Beacon Industries is experiencing steady growth and now has a need to hire a Client Service / Account Manager. This position is a critical component of our team, and would be ideal for someone with excellent customer service skills, that also understands the intricacies and challenges of a manufacturing floor.
Essential Functions:
The Client Service / Account Manager will be responsible for the direction and delivery of services and support to customers as well as manage, plan, and direct the overall service related activities.
Responsibilities:
Accurately and efficiently processes customer transactions; RFQ's, Orders, Schedule Changes, Engineering Changes, Inquiries and Proposals.
Provides Customer Support by providing; Quotation Information, Lead-times, Product or Service Information, Technical Assistance, Inventory Reconciliation, Timely responses to emails and general inquiries.
Communicate and interface with customers and suppliers to resolve customer complaints and to meet production objectives.
Ability to monitor and track part deliveries on behalf of customers. This may include preparing customized status reports using MS Excel and Project.
Communicates with Internal Departments (Engineering, Manufacturing, Quality Assurance & Production Control) on behalf of customer to ensure order integrity and on--time delivery. Maintains timely flow of information to and from customer. Keeps customer advised of delays as required.
Acts as liaison between customer and internal departments to resolve technical data or specification issues.
When the opportunity arises enquires about and solicits new business opportunities from customers.
Provide assistance to Accounts Receivable when billing or payment issues occur.
Keep detailed records of customer interactions and transactions, record details of inquiries, complaints and comments, as well as actions taken.
REQUIRED SKILLS:
AS or BS Degree in Business , Marketing or a Technical Discipline with three to five years of prior experience with aerospace or industrial component manufacturing industries (will consider individuals with significant OJT experience in lieu of a degree, who meet all other job criteria).
Must have strong communication skills and the desire to provide the customer with a positive buying experience This requires the ability to communicate in a positive manner with customers and visitors both in person and by telephone at all times, regardless of the situation.
Understanding of employee policies, procedures, and work rules for the company.
Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint & Project)
Must have the knowledge to update and create excel reports.
Work effectively and independently with minimal supervision.
Must be able to understand the work environment and processes utilized to make the customers products.
Excellent interpersonal, verbal, and written communication skills
Maintains confidentiality of company-sensitive data
Ability to communicate well with individuals at all levels within organization and outside
Highly organized and detail oriented, with the ability to work well under pressure and be a team player attitude
Beacon Industries offers:
Career opportunities in Advanced Manufacturing
Friendly & Professional Work Environment
Strong Compensation Packages
Lucrative Shift Differential Pay for 2nd & 3rd shifts
Paid Time Off & Paid Holidays
Excellent Health Benefits Package
Plus 401K & Tuition Reimbursement
Referral Bonus Program
If you're looking to join a growing company that can give you the opportunity to work with skilled team, state of the art machinery, aerospace-grade materials, and cutting edge technology.look no further. Our production team and machinists manufacture some of the most complex parts in our industry, and now you have the opportunity to join our team!
For consideration, please send a copy of your resume to and complete the application process.
ABOUT US:
The Beacon Group is a premier supplier of precision aerospace machining. For over 65 years Beacon Industries has been a leading manufacturer of precision structural and rotor products for the Aerospace, power generation and turbo-machinery industries. Our products are crafted with our world-class CNC Turning and Milling (5 axis) machinery and are manufactured to meet the most exacting standards of the aerospace industry. In addition to and in support of our CNC equipment is a full complement of precision and conventional equipment.
Beacon Industries offers competitive wages and benefit packages plus 401K, tuition reimbursement, and second and third shift differential pay.
Beacon Industries is an Affirmative Action Equal Opportunity Employer. EOE M/F/D/V
Only those who meet the minimum qualifications will be contacted for an interview.
No telephone calls from search firms or headhunters please. Estimated Salary: $20 to $28 per hour based on qualifications.
Beacon Industries
Beacon Industries is growing and is now hiring!!!
Beacon Industries is experiencing steady growth and now has a need to hire a Client Service / Account Manager. This position is a critical component of our team, and would be ideal for someone with excellent customer service skills, that also understands the intricacies and challenges of a manufacturing floor.
Essential Functions:
The Client Service / Account Manager will be responsible for the direction and delivery of services and support to customers as well as manage, plan, and direct the overall service related activities.
Responsibilities:
Accurately and efficiently processes customer transactions; RFQ's, Orders, Schedule Changes, Engineering Changes, Inquiries and Proposals.
Provides Customer Support by providing; Quotation Information, Lead-times, Product or Service Information, Technical Assistance, Inventory Reconciliation, Timely responses to emails and general inquiries.
Communicate and interface with customers and suppliers to resolve customer complaints and to meet production objectives.
Ability to monitor and track part deliveries on behalf of customers. This may include preparing customized status reports using MS Excel and Project.
Communicates with Internal Departments (Engineering, Manufacturing, Quality Assurance & Production Control) on behalf of customer to ensure order integrity and on--time delivery. Maintains timely flow of information to and from customer. Keeps customer advised of delays as required.
Acts as liaison between customer and internal departments to resolve technical data or specification issues.
When the opportunity arises enquires about and solicits new business opportunities from customers.
Provide assistance to Accounts Receivable when billing or payment issues occur.
Keep detailed records of customer interactions and transactions, record details of inquiries, complaints and comments, as well as actions taken.
REQUIRED SKILLS:
AS or BS Degree in Business , Marketing or a Technical Discipline with three to five years of prior experience with aerospace or industrial component manufacturing industries (will consider individuals with significant OJT experience in lieu of a degree, who meet all other job criteria).
Must have strong communication skills and the desire to provide the customer with a positive buying experience This requires the ability to communicate in a positive manner with customers and visitors both in person and by telephone at all times, regardless of the situation.
Understanding of employee policies, procedures, and work rules for the company.
Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint & Project)
Must have the knowledge to update and create excel reports.
Work effectively and independently with minimal supervision.
Must be able to understand the work environment and processes utilized to make the customers products.
Excellent interpersonal, verbal, and written communication skills
Maintains confidentiality of company-sensitive data
Ability to communicate well with individuals at all levels within organization and outside
Highly organized and detail oriented, with the ability to work well under pressure and be a team player attitude
Beacon Industries offers:
Career opportunities in Advanced Manufacturing
Friendly & Professional Work Environment
Strong Compensation Packages
Lucrative Shift Differential Pay for 2nd & 3rd shifts
Paid Time Off & Paid Holidays
Excellent Health Benefits Package
Plus 401K & Tuition Reimbursement
Referral Bonus Program
If you're looking to join a growing company that can give you the opportunity to work with skilled team, state of the art machinery, aerospace-grade materials, and cutting edge technology.look no further. Our production team and machinists manufacture some of the most complex parts in our industry, and now you have the opportunity to join our team!
For consideration, please send a copy of your resume to and complete the application process.
ABOUT US:
The Beacon Group is a premier supplier of precision aerospace machining. For over 65 years Beacon Industries has been a leading manufacturer of precision structural and rotor products for the Aerospace, power generation and turbo-machinery industries. Our products are crafted with our world-class CNC Turning and Milling (5 axis) machinery and are manufactured to meet the most exacting standards of the aerospace industry. In addition to and in support of our CNC equipment is a full complement of precision and conventional equipment.
Beacon Industries offers competitive wages and benefit packages plus 401K, tuition reimbursement, and second and third shift differential pay.
Beacon Industries is an Affirmative Action Equal Opportunity Employer. EOE M/F/D/V
Only those who meet the minimum qualifications will be contacted for an interview.
No telephone calls from search firms or headhunters please. Estimated Salary: $20 to $28 per hour based on qualifications.
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